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FAQ

At Samui Childcare Services, we offer a wide range of professional childcare options tailored to meet the unique needs of families in Koh Samui. Our services include:

  • Babysitting: Flexible, hourly childcare for parents seeking short-term assistance.
  • Daily Care: Full-day childcare services for families needing care during the day.
  • Weekly Care: Consistent, weekly care for families with ongoing childcare needs.
  • Live-In Nanny Services: A dedicated, live-in nanny providing full-time care around the clock.
  • Island Hopping Nanny Services: A fun and unique service where nannies accompany your family on day trips or island excursions, ensuring your children are safe and entertained while you explore Koh Samui.
  • Nannies for Wedding Parties: Professional childcare for children during weddings, so parents can enjoy the celebration knowing their kids are cared for in a safe and engaging environment.

Yes, all of our nannies are highly qualified and experienced. Each nanny undergoes a rigorous vetting process, including background checks, reference verification, and health screenings. Additionally, our nannies are trained in CPRFirst Aid, child safety, and basic child development, ensuring that your children receive the best possible care while you are away.

Booking a nanny with Samui Childcare Services is quick and simple. You can book online via our secure booking system, where you can select your desired service, choose a nanny based on availability, and specify the date and time. You’ll receive a booking confirmation once your reservation is complete. Alternatively, if you need personalized assistance or have special requirements, feel free to contact us directly, and we’ll help you find the perfect nanny for your family.

Absolutely! We understand the importance of consistency, especially for families who prefer having the same caregiver for their children. We encourage you to request a specific nanny if you’ve already found someone you trust. If that nanny is available, we’ll make sure to book them for your future needs. Consistency is key to building trust and comfort for both children and parents, and we’re happy to accommodate those preferences.

Yes, we specialize in childcare for all age groups, including infants and babies. Our nannies are experienced in caring for newborns, toddlers, and young children. They are trained in newborn care, including feeding, changing, and comforting, as well as managing naps and nighttime routines. Whether you need a few hours of babysitting or full-time care, our nannies are prepared to meet the needs of your youngest family members.

Definitely! Our Island Hopping Nanny Services are perfect for families who want to explore Koh Samui and nearby islands while ensuring their children are well cared for. Whether you’re going on a boat tour, enjoying a day at the beach, or visiting local attractions, our nannies will accompany you, making sure your children are entertained and safe during the trip. This service allows you to enjoy your time with peace of mind while we handle the care of your little ones.

Yes, we encourage communication between parents and nannies. You can share your preferred method of communication, whether it’s WhatsAppLine, or another app, to stay in touch with your nanny during the day. Whether you have questions about your child’s routine or want to check in, our nannies will be happy to keep you informed. This ensures you can enjoy your time with peace of mind while staying connected.

While our primary focus is on providing high-quality childcare, our nannies can assist with light household tasks directly related to the children, such as cleaning up after meals, organizing toys, preparing snacks, and ensuring the children’s living space remains tidy. However, if you require more extensive household support, we recommend discussing your needs with us in advance so we can ensure the right arrangements are made.

We offer a secure and easy-to-use payment system through PayPalStripe, and bank transfers, with options to support international payments, including SEPA for our European clients. Payment is processed once your booking is confirmed, and you’ll receive a receipt for your records. Our pricing is transparent, with no hidden fees, and you can always contact us for a detailed breakdown of costs based on the services you select.

We understand that plans can change. You can easily cancel or modify your booking through our online portal. For cancellations, we ask for at least 24 hours’ notice to avoid a cancellation fee. If you need to modify your booking, simply contact us, and we’ll help adjust your nanny’s schedule accordingly.

Yes, we are happy to accommodate children with special needs. Our nannies are experienced in providing care for children with various requirements, and we are committed to ensuring your child’s well-being. Please let us know about any specific needs in advance so we can assign the right nanny who is best suited to provide the care and attention your child requires.

If you find yourself running late, simply contact your nanny, and we’ll be flexible with the time. Our nannies are happy to extend their care until you return. However, please let us know ahead of time if you anticipate being late so we can ensure proper arrangements are made. For recurring or longer bookings, we recommend communicating any time changes in advance to avoid any disruptions to our services.

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